Policies and Legal

Policies

This legal and policies page refers to Gibson and Goold Ayr Limited as ‘Gibson and Goold’, ‘we’, and ‘us’, while referring to the client and/or user as ‘the client’, ‘customer’, ‘user’, or ‘you’.

We reserve the right to modify, amend, and update the policies outlined below at any time. As a user, you are responsible for regularly reviewing this page to stay informed of any changes. Any updates made to this section will take effect immediately from the date they are implemented.

Privacy Policy

What Information Do We Collect?

In addition to the data gathered through our cookies and analytics, as detailed below, if you submit a contact form, we collect your name, email address, telephone number, any files you upload, and enquiry details when you voluntarily submit a service enquiry or contact form on our website or reach out to us via telephone.

How Do We Store Your Information?

The privacy of our users and clients is of the utmost importance to us. When you provide us with your information, rest assured that it is securely stored. We take every precaution to safeguard the information you share with us to the best of our ability.

We have a strict policy against sharing your information with any external organisation unless required by law or for the benefit of your application. Should we foresee the need to share your information externally, we will notify you in advance and seek your consent.

Cybersecurity Disclosure

Despite our best efforts to ensure the highest level of security and protection for the information you provide, we cannot guarantee absolute protection against cyber-attacks or unauthorised access. However, we are committed to taking all possible precautions to prevent such incidents. In the unfortunate event that your information is compromised or leaked due to a cyber event or related incident, we will promptly notify you in accordance with UK and GDPR regulations.

Cookies Policy

This section explains the types of information collected by cookies, how we use that information, and why we store cookies on your device.
Our website, like most, uses cookies to improve your user experience. Cookies are small text files placed on your device. Rest assured, we do not and will not use cookies to gather any personally identifiable information.

We also provide instructions on how to disable cookies. However, please note that turning off cookies may affect some features of the website, causing them to perform less efficiently. If you're unsure about the necessity of cookies, we recommend leaving them enabled to ensure the website works as intended.

Disabling Cookies

You can manage and disable cookies through your browser settings. For more details, please consult the support section of your browser.
Be aware that disabling cookies may impact website performance and could result in some features being unavailable on this site and others.

The Cookies We Set
 

• Forms-Related Cookies: When you submit information via a form, cookies may be used to remember your details for future communications and to enhance your user experience.

• Site Preferences Cookies: We use cookies to save your preferences for site functionality, allowing us to offer a more personalised experience. These cookies are used to remember your selections each time you visit. Essential cookies are enabled automatically, but you can adjust additional preferences through our site's cookie settings.
   

Third-Party Cookies

This website may also use cookies from trusted third-party providers. Below is an overview of these cookies:
 

• Google Analytics: This widely used analytics tool helps us understand how visitors interact with our site. Google Analytics cookies track data such as the duration of your visit, pages viewed, and interactions with the website. This helps us enhance our site and improve the user experience.
   

For more information on Google Analytics and its cookie usage, visit the official Google Analytics page. If you'd prefer not to be tracked by Google Analytics, you can opt-out via their opt-out page. For general details on cookie usage, visit aboutcookies.org.

Additionally, this website is built using Wix Studio, an agency-specific website development tool, and hosted on Wix servers. Your data may be stored securely in Wix’s databases and applications, which are protected by a firewall. For more information on Wix’s privacy practices, visit their official website.

Ecommerce/Supply-Only Accounts and Orders

For ecommerce and supply-only services, please note:
 

• Account Responsibility: Any accounts created during the purchase or service process are managed solely by you. We do not have control over these accounts and cannot access any sensitive information, including login credentials or payment details.

• Data Security: We rely on third-party systems for account creation and transactions, which are designed to be secure. However, we recommend that you take precautions to protect your account information and never share your credentials.
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If you have questions or concerns about your account, please contact us directly.

For further information on any of the above, please contact euan@ggayr.co.uk.